Ticket Tracking

Tracking events can be a real challenge at the best of times. We've worked with a number of different industry leaders to build highly flexible tracking solutions for a variety of different environments. Individual using a stylus on a laptop screen Some examples:
  • IT helpdesk solution
    • Trouble tickets with complete technician work history, client interactions and involved assets
    • Asset tracking - complete details, SN, acquisition and warranty dates, configurations and history
    • Purchasing - POs integrate directly with other parts of the system
    • 3rd party integration - DNS auto generation from asset records, Asset monitoring, AD integration, etc...
    • VoIP integeration - Click to dial, call logging, etc...
  • Compliance tracking
  • Activity tracking

Contact us for a customized quote for your specific situation.

We offer both ad hoc solutions as well as fully managed projects with ongoing support.